Welcome to Ipswich Hospital
Our Passion, Your Care

Tuesday, 12 December 2017
How to Raise a Complaint

Ipswich Hospital aims to listen and respond to any of your complaints, ensuring we learn from them to improve the patient and carer experience.

The Trust is committed to ensuring that a person’s care or treatment will not be adversely affected as a result of raising a complaint.  Details of the issues raised will only be discussed with staff on a 'need to know' basis and kept confidential.

In the first instance you can raise your complaint with a member of staff close to the cause of it, such as the ward matron, or you can contact the Hospital Complaints Service.

If you are unable to raise a complaint yourself then someone else can do so on your behalf with your agreement.

Can I take my complaint further?
We sincerely hope you will give us the opportunity to resolve your complaint locally.  If, however, we are unable to reach a mutually acceptable conclusion, you can contact the Parliamentary and Health Service Ombudsman.

To do this you can contact them at:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Telephone: 0345 015 4033
Fax: 0300 061 4000

How do I get independent advice and support in making a complaint?
You can contact the NHS Complaints Advocacy Service. They will be able to offer you independent advice and support regarding your complaint.

Their contact details are:
NHS Complaints Advocacy
VoiceAbility
Mount Pleasant House
Huntingdon Road
Cambridge
CB3 0RN

Telephone: 0300 330 5454
Website: www.nhscomplaintsadvocacy.org
Email: nhscomplaints@voiceability.org

Hospital Complaints Service contact details
Direct line: 01473 703797
Internal extension: 5797

You can write to:
Hospital Complaints Service (S617)
Ipswich Hospital
Heath Road
Ipswich
Suffolk IP4 5PD

Email: ihn-tr.Advice-Complaints@nhs.net or advice.complaints@ipswichhospital.nhs.uk
Please note: We sometimes experience problems receiving and sending emails to and from Hotmail email accounts. If at all possible, please use an alternative email account to contact the Hospital Complaints Service.