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Patients are encouraged to answer hospital survey
02 November 2017

Nursing staff encourage patients to complete patient surveyLast year, around 1,000 patients completed the form and returned them to the hospital. The hospital hopes for a similar response this year.

Director of nursing, Lisa Nobes, said: "Telling us your story about what was good, what was great, what was wrong and how we can improve, is so important to us.

"I really urge everyone who receives a survey to complete it and send it back and would like to hear from as many people as possible."

After the survey forms have been collected, the results will be compiled by an independent company, and the results published next spring.

The results from the 2016 survey revealed that patients marked the hospital 9/10 when it came to feeling like were treated with privacy and dignity and 8.8/10 for feeling well looked after.

The hospital didn't do quite as well when it came to patients knowing the name of the nurse in charge (5.4/10) and to remedy this the hospital has have put up notices to identify the nurse in charge. Noise at night is a perennial issue and the hospital has made ear plugs available if needed and purchased soft-closing bins.

The hospital collects and uses feedback all the time and other changes that have brought in over the last year include – dispensers installed for fresh, cold water 24/7; medicine information sheets; activity boxes to provide patients and visitors with things to do, breaking up the day.