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Sunday, 19 November 2017
Patient transport lounge opens
19 July 2016

Hannah English (2nd from right), matron for Central Outpatients with staff members in the new Ambulance LoungePatients who need extra help to get home after an appointment are now able to wait in brighter, more comfortable surroundings following the creation of a dedicated ambulance transport lounge.

The new waiting area has been created in a former meeting room, next to the main outpatients’ reception. It gives patients who are waiting for ambulance transport – who are often frail and can be wheelchair users – the chance to relax in comfortable surroundings with a healthcare assistant always on hand to help should they have any problems.

The room includes a television, comfortable seating, recliner chairs and a trolley, so that patients who need to remain lying down can do so, while free tea and coffee are also available courtesy of the East of England Co-Op.

It has been generously funded with a £3,400 legacy from a patient’s family, who have paid for the equipment and decoration, as well as plants and pictures to give it a homely feel.

Hannah English, matron for Central Outpatients at the hospital, said: “We are really pleased with the new waiting area, which is providing patients with pleasant and comfortable surroundings in which to wait for ambulance transport.

“It has a dedicated porter available to take patients to and from the clinic rooms, while a healthcare assistant is always on hand to offer help and act as an advocate for patients, many of whom are frail, older people who need extra care.

“It has made a huge difference to the experience which patients have when coming for an appointment. We are extremely grateful to the family who so generously funded the improvements.”