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Sunday, 19 November 2017
Ipswich colleagues in the running for top awards
22 November 2016

Two colleagues from Ipswich Hospital have been shortlisted as finalists for top regional awards in recognition of the dedication they show to improving the experience which patients have when receiving care.

Patient experience lead Sarah Higson and Gill Orves, chair of the Ipswich Hospital User Group (IHUG), are both in the running for prizes at the 2016 East of England NHS Leadership Recognition Awards, which are run by Health Education England.

Sarah is a finalist in the ‘excellence in patient experience’ category, while Gill has been shortlisted for ‘patient leader of the year’. The duo will find out if they have won at a ceremony at Duxford on Thursday (24 November).

Sarah was nominated by Gill for the support she has given to IHUG to drive through improvements while making sure the voices of patients are heard.

She said: “It is really nice to be nominated for this award, and especially heart-warming that the nomination came from Gill, who I respect hugely as a patient leader within our organisation. It’s fantastic to have your work recognised in this way.”

Gill was nominated by Lisa Nobes, the hospital’s director of nursing, for the passion she shows for further improving the experience of fellow patients and the innovations she has introduced since becoming chair of IHUG in April 2015. This includes the ‘adopt a ward’ initiative, which sees patient representatives visit wards to gain real-time feedback so that simple changes can be made, such as improving lighting and staff ID badges.

“I was absolutely over the moon when I found out, and really surprised that I had been nominated,” she said. “I was delighted when I found out who had nominated me as it shows a real level of appreciation from the trust board for the work which IHUG does. It also highlights just how much the hospital values the voice of patients, and for that I think we are very lucky.”