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Ipswich Hospital's ED department rated 'good' by patients
20 October 2017

Colleagues at Ipswich Hospital's Emergency DepartmentPatients treated at Ipswich Hospital’s Emergency Department (ED) have rated their care as ‘good’.

The department earned an overall score of 8/10 and a rating of “good” after feedback from more than 400 patients aged 16 or over in a national survey by healthcare regulator the Care Quality Commission (CQC).

The ED scored eight or more out of 10 in seven of the nine sections, performing particularly well when it came to respect and dignity (9/10), hospital environment and facilities (8.6/10) and the performance of doctors and nurses (8.5/10).

Waiting times (5.8/10), information giving to patients leaving the department (6.8/10) and getting information about waiting times for examinations (3.6/10) were areas highlighted as needing improvement.

“We welcome patient feedback and are pleased to see the Emergency Department is performing well overall,” said head of operations for medicine Carolyn Tester.

“However, there is always room for improvement and our teams are committed to continual learning and implementing changes, to provide outstanding care to all of our patients.”

More than 45,000 people took part in the national survey, giving scores to 137 NHS trusts.

The full results of the survey, carried out between October last year and March this year, can be found at http://www.cqc.org.uk/cqc_survey/4

Ipswich Hospital NHS Trust Emergency Department: Key findings from the national survey

Arrival at the emergency department – 8/10

Waiting times – 5/10

Doctors and nurses – 8.5/10

Care and treatment – 8.2/10

Tests – 8.5/10

Hospital environment and facilities – 8.6/10

Leaving the emergency department – 6.8/10

Respect and dignity – 9/10

Experience overall – 8.1/10