Welcome to Ipswich Hospital
Our Passion, Your Care

Thursday, 14 December 2017
General Information

Visiting
The maternity wards and Neonatal Unit are accessed via an intercom / CCTV system; visitors may have to wait at busy times to gain entry to the wards. Please let us know as soon as possible if there is anyone you would rather did not visit you whilst you are in hospital and we will be able to decline them access to the ward.

To protect your confidentiality we are unable to give any information about patients over the ward telephone. Please ask your relatives to contact you directly.

It is very important that we reduce the risk of infection to all mothers and babies so we ask everyone to use the alcohol hand gel provided before entering any wards or clinics. Hands should be washed thoroughly before and after contact with babies, which must be kept to a minimum by your visitors. We also ask that all visitors, including partners, refrain from sitting or lying on beds.

When you are in labour, we are able to accommodate up to two birth companions. If your baby is to be born in our operating theatre, you will be able to be accompanied by one person.

If you are staying in hospital either before or after your baby’s birth the visiting times for family and friends on Orwell Ward and the Brook Birth Centre are between 3 pm and 7 pm only. If visitors arrive outside of these hours it will not be possible for them to enter the ward. Your partner or one other named visitor may stay with you from 9 am to 9 pm.

Partners staying overnight
Midwives at Ipswich Hospital have responded to requests for partners to be able to stay overnight with mum and baby if required. Please speak to your midwife who will explain how the service works and ask you to sign an agreement.

Children visiting
We understand that new brothers and sisters are very excited to meet the new baby! However we request that no children other than your own visit the maternity unit, in order to reduce the risk of spreading infection.

Meals and refreshments
Meals are served at specific times during the day and there is also a snack trolley available for use by women at any time. A daily menu is issued with a choice of meals. If you need a special diet, please inform the staff as soon as possible so that this can be arranged for you. We are unable to store or cook food brought in from outside. We are unable to provide food for partners or visitors.
Food and drink cannot be provided for visitors, but refreshments can be purchased from the hospital’s Courtyard restaurant or the shops in Outpatients reception.

Smoking
Please refrain from smoking on any hospital grounds as Ipswich Hospital is a ‘no smoking’ hospital site.

Car parking
There are pay-and-display car parks for visitors all around the hospital site. The nearest ones to the Maternity unit are ‘F’ and ‘G’. Regular visitors can apply for a weekly ticket to reduce parking costs. An application form is available from the staff on the ward.

Security
Security cameras are present throughout the Ipswich Hospital site. However, if you see anything suspicious, please report it to a member of staff. The reason the doors are locked to the wards is to keep you and your baby as safe as possible, so please do not let anyone else into the ward when you and your visitors come in.
Aggressive or abusive behaviour will not be tolerated from patients or visitors and hospital security may be called to assist if required.

TV and telephone services
There are TV and telephone systems by each bedside which operate using a card which can be purchased within the Maternity unit.

Mobile telephones
We ask you to respect other people around you by keeping your mobile phone on silent and using these discreetly within the ward areas as they can disrupt the calm, quiet atmosphere we are trying to achieve for mothers and babies and can interfere with the privacy and dignity of other women. Mobile phones and other electrical items cannot be charged or plugged in on hospital premises.

Money and valuables
Ipswich Hospital cannot take responsibility for any valuables or belongings you bring into hospital. You will be asked to sign a disclaimer for this when you are admitted. We therefore ask you not to bring too much into hospital with you and take care of what you bring; particularly if you move wards after the birth of your baby.

Electrical equipment
Hairdryers are provided on each ward. Please do not bring electrical equipment in to the hospital as all equipment is required to be electrically tested to comply with the hospital’s insurance policy. Also, we are not able to be responsible for your equipment’s security.

Spiritual needs
There is a chapel in the hospital and a chaplain of your church denomination is available to visit on request. A member of staff can arrange a visit, or your own spiritual advisor will be welcome to visit.
Some mothers value a short thanksgiving service after childbirth. If you would like to take part, please let a member of the ward staff know. Communion is available on Sundays; please let staff know early in the morning if you would like to attend.