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Inflammatory Bowel Disease (IBD) Telephone Helpline

Tel: 01473 702865 or mobile: 07415 203650

IBD is often unpredictable in terms of when symptoms might recur. It is therefore important that you have access to advice and support in between clinic visits - to prevent a more severe attack and perhaps save you having to come back to clinic. The sooner appropriate treatment is started, the better the outcome is.

  • The IBD helpline number to call is 01473 702865. This service is available for information and advice on IBD treatment or related issues between your normal clinic appointments.
  • It is a voicemail service so it is important that you leave a message clearly stating your full name, hospital number (if known) along with a contact number and best time to call. The nurse will call you back with advice usually within 24 hrs, although not at the weekends.
  • If your call is more urgent, or if it is clear the IBD nurses are not available, then contact your GP or emergency GP team: if necessary they can speak with the gastroenterologist on call for further advice. Alternatively contact your consultant's secretary.

If you are unsure about when you should call the helpline and are worried about 'being a nuisance', it is important that you let us know if you experience any of the following:

  • severe abdominal pain or persistent painful swelling of the abdomen;
  • vomiting for more than 24 hours;
  • diarrhoea not responding to your usual medication;
  • persistent bleeding from the back passage;
  • unexplained weight loss or fever (greater than 38°C); or
  • side effects or any unusual reactions from your medications.