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Hearing aid repair service

If you are experiencing difficulties with your hearing aid and require a repair or servicing you can make an appointment to be seen at the Ipswich Hospital or at any one of our partner clinics, managed by Suffolk Hearing Advisory Service. Please note that these are appointment only clinics.

Ipswich Hospital
If you require an appointment at either Ipswich hospital (from 1 January 2018), Aldeburgh Community Hospital or Stowlodge in Stowmarket for a repair you will need to ring 01473 703117.

Suffolk Hearing Advisory Service
If you require an appointment at a Suffolk Hearing Advisory Service clinic please ring 01473 286060 on a Tuesday or Wednesday only. There are also some drop in services available around Suffolk. 
>> Click here to find out more.

Battery replacement is available from Suffolk Hearing Advisory Service without an appointment or by post (with return postage included).

You can also collect batteries only from:

  • Aldeburgh Community Hospital
  • Bildeston Surgery
  • Combs Ford Surgery
  • Debenham Surgery
  • Felixstowe Community Hospital
  • Framfield House Surgery
  • Hadleigh Health Centre
  • Howard House Felixstowe
  • Mendlesham Medical Group
  • Needham Market Country Practice
  • The Peninsula Practice (Alderton, Orford and Hollesley)
  • StowHealth GP Surgery
  • Stowlodge Centre Stowmarket
  • Wickham Market Medical Centre

This is at any time during their normal opening hours, please ensure you have your brown hearing aid record book.

Postal repairs
You can also post your hearing aids for repair, or request batteries and tubing to either of these addresses:

Suffolk Hearing Advisory Service
Suffolk House
2 Wharfedale Road

Phone: 01473 286060
Textphone: 07467 122766

Hearing Services Department
Ipswich Hospital
Heath Road

Phone: 01473 703117
Minicom: 01473 703112

Please send your hearing aid book with a self addressed envelope. It must include a first or second class LARGE stamp to cover return postage. They will then fix the hearing aid and post it back. The repair itself will normally take a few days, in addition to any postage time, so please leave plenty of time before any important events.

If you are unsure about any aspect of using your hearing aid or maintaining it, you can contact the department. Below is a link to C2Hear Online, which offers a number of useful videos on a range of topics to help you get to know your hearing aid better.