Welcome to Ipswich Hospital
Our Passion, Your Care

Thursday, 23 October 2014
Ipswich Hospital's Our Values logo
Your Views Matter

We are listening. Ipswich Hospital is committed to listening and responding to views.

Your experience matters to us and we want to hear from you – compliments, comments, concerns and complaints – they all provide us with valuable information about what we do well and what we could do better.

There are a number of ways for you to tell us about your experience – we encourage you to use whichever method suits you best:

Complete a short survey
You may be asked to complete a short survey whilst you are with us and we take part in the national Friends and Family Test asking ‘‘Would you recommend this service to your friends and family if they needed similar care or treatment?”

See our latest Friends and Family test Scores via NHS Choices.

If we don’t ask you – ask us for a survey!

Talk to us
Tell to a member of staff – on the ward, in the clinic – if it’s a compliment, ‘thank you’, if it’s a concern we want to help and the sooner you tell us about it the sooner we can address it. Our staff care about your care and what matters to you matters to us.

If you would prefer to talk to someone not directly involved in the care provided to you, or the person you care for you, can contact our friendly and helpful Patient Advice & Liaison Service (PALS) - freephone 0800 328 7624

If you wish to make a formal complaint please contact the Complaints Team. More information about how to make a formal complaint.

Go online
Tweet - @IpswichHosp
NHS Choices – www.nhs.uk

Join a user group
User groups are made up of patients, family carers, staff and representatives from other organisations who all come together every couple of months to look at ways to improve services and the experiences of our patients and carers.
Click here to find out more about joining a user group or contact the Patient Experience Office on 01473 702101.

What happens to your feedback?
We look at all the feedback we receive. Wards and clinics review their own feedback; clinical delivery groups and divisions look at all the feedback linked to their areas and the Trust Board receive monthly updates and quarterly reports.
View the papers presented at recent Trust Board meetings held in public.

We also have a Patient & Carer Experience Group (PCEG) that receives reports and looks at key issues.
More information about the Patient & Carer Experience Group.

Complaints and PALS will contact you directly when you raise an issue with them and the stories that you post on the NHS Choices and Twitter are looked at by people in our services and responded to directly.

Carers' Cabin
The hospital has worked with Suffolk Family Carers to provide a bright, welcoming space for carers to relax. There is free tea and coffee (supplied by the East of England Co-op) and the chance to socialise with others. There are also information leaflets for carers about support, issues and rights and the volunteers will provide a listening ear and information.
The Carers’ Cabin is located between the South wards and the Garrett Anderson Centre at the south end of the site, close to most of the wards.
More information about the Carers' Cabin.

Related documents and links to further information

More information about the National Patient Survey programme.