Welcome to Ipswich Hospital
Our Passion, Your Care

Tuesday, 28 March 2017
You Said, We Did

We welcome your comments, concerns, complaints and compliments – through listening to your experiences we can learn and make improvements for everyone.

We held a stakeholder meeting in March 2014; we asked over 200 patients for their comments and feedback on what should always happen at each stage of their outpatient pathway. Find out more about what was said and what we did in the documents at the foot of the page.

Using your feedback to make changes to benefit all patients and carers.

Here are some ways that we have been listening to you – July 2016:

You said... What we did...
“It can get really hot on the ward." We have purchased 27 fans, from charitable funds, one for every patient. This gives the patient the ability to have their own area as they would like.
“The ward can get noisy at night." (Kesgrave Ward) We have looked at one of the main sources of noise at night – the bins – and relocated those without soft- close lids to non-patient areas (sluice room for example).
We have reminded staff of the need to keep noise to a minimum when possible, wearing shoes that don’t make excessive noise, don’t jangle keys or money in pockets and be aware of the noise your actions generate.
“The corridor from the reception area to the Critical Care Unit was very clinical looking and not very friendly.” (Critical Care Unit) After completing some research into what pictures would be suitable we purchased some to make the corridor from the reception area to CCU brighter and a more friendly environment for all.
“It is difficult to get refreshments if you are visiting due to the location of the ward." (Lavenham Ward) We have introduced a kitchen area for relatives, carers and visitors with the facilities to make tea and coffee. This has been started on a loyalty basis and has proved to be popular with visitors to the ward.
"It seems to take ages to be discharged once you have been told you can go home." (Stowupland Ward) We have now appointed a discharge coordinator to speed up the discharge process.
"It would be nice to have access to cold drinks and ice during the day and night when needed." (Claydon Ward) Working with the Cardiology User Group, and with the help of the Director of Nursing, we have installed an ice machine giving the option of having cold drinks and ice available 24/7.
"Can we have some more information on the medicines that are being used?" (Bergholt Ward) We have developed medicine information sheets for parents. Please ask a member of staff if you require any information regarding the medicines we use.


Related documents and links to further information