You Said, We Did
We welcome your comments, concerns, complaints and compliments – through listening to your experiences we can learn and make improvements for everyone.
Using your feedback to make changes to benefit all patients and carers.
September 2012 – here are some ways that we have been listening to you:
| You said... | What we did... |
| “Patients do not feel involved in their care plan on Lavenham Ward.” | The nursing handover process has now been changed on Lavenham Ward so that patients are more involved in the process, therefore effective communication can be maintained and patients should be fully aware of their care plan. |
| “Midwives need to know more about diabetes to care appropriately for those pregnant women with the condition.” | Plans are in place for a ward-based midwife to undertake a secondment to the Diabetes team in the Antenatal Clinic. This secondment will form a regular rotation to the clinic so that more midwives will be trained. |
| “Appointments at the Eye Clinic are problematic” | A deputy general manager has been put in place to help manage the Eye Clinic and ensure that patients get as timely appointments as possible. |
| “A specialist Multiple Sclerosis (MS) nurse is needed” | An MS nurse specialist has been put in place for three days a week. |