Welcome to Ipswich Hospital
Our Passion, Your Care

Wednesday, 22 October 2014
Patient and Carer Stories

We are developing a series of patient experience DVDs – working in partnership with patients and carers, using their 'real life' stories to raise awareness of the patient/carer experience amongst staff, volunteers and the wider community.

The first film covers the experience of a patient who contracts Clostridium Difficile whilst in hospital and how this affected him emotionally as well as physically. His wife is also featured illustrating the wider effects an infection can have. The focus is on how they felt and how things could have been better.

The film also shows how staff are affected when their ward is closed due to an outbreak – this illustrates how they felt and the impact on morale. The stories are true and moving – they provide the starting point for discussions within teams and groups of staff and students alike – what are the key feelings and what really mattered to the patient and his wife? What would have made a difference? How did staff cope?

If you don't have access to YouTube, click here to download and view the video.

The second film focuses on the experiences of a patient with learning disabilities and her family – illustrating how they felt and what they experienced whilst at the hospital. This film illustrates how working closely with family members and carers can vastly improve the experience for the patient – using their expertise and 'inside' knowledge of how best to communicate and approach each individual to allow for the best possible personalised care.

This film has been used by the Midlands & East Strategic Health Authority as their first patient story at a recent Board meeting and it will be used throughout Midlands and East Strategic Health Authority.

If you don't have access to YouTube, click here to download and view the video.

The third film focuses on patient experiences of how bad news is broken to them at Ipswich Hospital to illustrate best practice. So effective has this training film been, that we have received requests from other hospitals wishing to use it.

If you don't have access to YouTube, click here to download and view the video.