Welcome to Ipswich Hospital
Our Passion, Your Care

Thursday, 8 October 2015
What to Expect
Ipswich Hospital is committed to Caring for Carers

Suffolk Family Carers Logo

Ipswich Hospital was a runner-up in the Communicating Effectively with Patients and Families category at the Patient Experience Network National Awards 2012

Useful information about what to expect when the person you care for comes into hospital

There is lots of information contained in the Bedside Folder available for each patient – you are welcome to read through this. Some key information is provided below.

Coming in via the Emergency Department
The person you care for may be moved to the assessment areas. This is our process at Ipswich Hospital. Once in an assessment area, he or she will continue to be nursed on a trolley until a decision is made about their care. The person you care for will then be moved again to the appropriate ward for their care. Please ask the staff on the ward if you have any queries, they will be happy to assist.

Who to talk to – if you have any concerns about the care for the person you care for, or you are worried about how you will cope, please ask to speak to a member of nursing staff.

If you do not get any help – please ask to see the ward sister – they are there to help you. Ask for details of the ward sister’s drop-in sessions.

Please feel free to use the call button to attract the attention of a member of staff.

You can also get help, raise a concern or make a complaint via contacting PALS on freephone 0800 328 7624 or 01473 704781.

Discharge Lounge
When the person you care for is ready to be discharged they may go to the Discharge Lounge. This is a comfortable space for patients to wait for their discharge arrangements to be finalised.