Welcome to Ipswich Hospital
Our Passion, Your Care

Sunday, 20 August 2017
We Ask Visitors To...

Keep yourselves and patients safe:

  • Use the hand gel on entering and leaving the ward (or wash hands if requested to do so by staff).
  • Please do not visit if you are unwell.
  • If you have had diarrhoea and vomiting please stay away from the hospital for 48 hours after your last episode of diarrhoea and vomiting. If in doubt phone the ward and seek advice.
  • Understand and respect the decision to restrict visiting in the event of an outbreak of diarrhoea and vomiting (norovirus) or any other infection.
  • Assist the patient to keep the bed space tidy to enable our staff to clean effectively.
  • Speak to the nurse in charge before entering if the patient that you are visiting is in a single room and isolation signs are displayed.
  • Please use chairs to sit on and not the bed to help us to prevent the spread of infection.

Help us to keep you informed:

  • Arrange for one family member to act as liaison between the ward staff, family and friends.
  • A password can be arranged with staff to enable the discussion of confidential information over the telephone – with the patient’s permission.
  • Tell us if you are the main family carer – additional support is available. >> Find out more information about support for family carers.

Parking and travel:

  • Where possible, use public transport due to limited parking spaces.
  • Longer term or frequent visitor permits are available – ask staff for details.

Be mindful of other patients and visitors in the vicinity:

  • Limit the number of visitors at any one time around the bed to two people (unless otherwise agreed with the ward staff) – check with other family members / friends about their visiting plans so you can space visits out.
  • Well behaved children of any age are welcome, but only siblings can visit on the Maternity wards.
  • Be aware of how loud the conversation is and adjust volume if necessary.
  • Make use of the day rooms and outside areas.
  • Help maintain all patients’ dignity and privacy at all times.
  • Please turn your mobile phone to silent or off whilst visiting.
  • Do not take photographs of staff or other patients or visitors.

Help us to provide the best personalised care:

  • Tell us about the patient – likes and dislikes, preferred name, hobbies and interests etc.
  • Bring in photos, mementos and other items which help the patient to feel more relaxed and the environment less unfamiliar.
  • Tell us if you are worried or concerned about any aspect of patient care or experience – please don’t worry about raising concerns and complaints – we want to know so we can fix it.
  • If you want to talk to the ward sister or other senior member of staff please don’t wait until the end of visiting – tell us as soon as possible. Handover is 7 – 7.30 pm and we would appreciate no interruptions at this time.
  • Please don’t interrupt the nurse during a medication round.
  • If you want to be involved in providing personal care – helping with washing, at mealtimes etc – let a member of the ward staff know and they will be able to tell you about the additional support available to you. >> Find out more information about support for family carers.
  • You are welcome to stay overnight if necessary to support the patient (please discuss with ward staff).
  • Provide (and launder) appropriate day and night clothing for patients and ensure clothes and footwear are available for day of discharge.

And don’t forget – look after yourself!
Take a break from visiting – you and the patient will benefit from a quiet, restful period.

Related documents and links to further information