Welcome to Ipswich Hospital
Our Passion, Your Care

Tuesday, 12 December 2017
At Hospital

The information on this page is designed to provide you with information about what to expect during your time as an inpatient at Ipswich Hospital.

Where can I park?
Click here to find out about where you can park and how much it will cost.

Where should I go?
When you arrive at the hospital, our staff at South Reception (Entrance 2) will direct you to the ward where you will be met by ward staff who will confirm your personal details.

What will happen whilst I’m an inpatient?
You will be cared for in a single-sex bay except on some of the specialised wards. We aim to respect your privacy, dignity, religious and cultural beliefs at all times. Please let us know about any special requirements you may have during your stay. A doctor and/or nurse will take your medical history and you will be asked a number of questions to help us meet your needs.

A team of people may be involved with your care, for example, doctors, nurses, therapists, pharmacists, dietitians, radiographers, etc. All staff wear an identification badge, which includes their name, job title and photograph. If this is not prominent, ask staff to show you their identification badge, so that you know who they are.

In most cases a senior doctor (consultant) will have overall responsibility for your medical care whilst you are in hospital. Please ask a member of staff if you have any questions or concerns.

On admission, patients under 16 years must be accompanied by a parent or guardian, as they will need to sign a consent form for treatment, after the procedure has been explained by the medical staff.

Consenting to Treatment
It is important that before you undergo a procedure, operation or treatment, you fully understand your condition and the options that are available to you, so that you are able to give valid consent.

No treatment will be carried out without your consent.

The staff caring for you will explain:

  • Your condition and the possible treatments and/or investigations required.
  • The risks and benefits of the treatment, procedure, operation, including the risks and benefits of not having anything done.
  • Whether additional procedures may be necessary, such as a blood transfusion or the removal of particular tissue.
  • Any alternative treatments which might be available and any significant side effects.
  • Your right to change your mind and to withdraw your consent at any time.

If you do not understand what you have been told then please ask the member of staff straight away, so that they can explain the proposed treatment or investigations to you again. It is not unusual for patients to need a further explanation.

If you have any concerns, talk to the staff caring for you.

When can people visit me?
Visiting times vary from ward to ward. Go to the wards information page to find out the visiting times on the ward you are staying on.

How do I access the bedside TV and phone service?
Inpatients have access to a bedside TV and phone service which is provided via an outside company.

Prices depend on the 'bundle' chosen. More information and prices for the bedside TV and phone service, correct as of January 2015, or contact the Hospedia Customer Care team on 0845 414 1234.

What are the meal arrangements?
The hospital aims to provide you with a choice of meals from a healthy and well-balanced menu. Meals are served three times a day and drinks are served with meals, as well as at other times during the day. The ward staff will be able to give you more information.

You will find a menu on your bedside locker to inform you of what meals are available each day. If you have special diet or food needs, inform a member of staff as soon as possible. Your first meal after admission or surgery will be provided from the standard menu.

The main hospital restaurant, The Courtyard (Just Eat), is open for staff, patients and visitors from
7.30am – 4.30pm, Monday – Friday. You can also purchase hot snacks at Costa Coffee throughout the day. More information on all of our restaurants and shops within the hospital.

How will my stay affect my benefits and/or retirement pension?
It is important that you are aware that your benefits/retirement pension may reduce if:

  • you have to spend any length of time in hospital. This can be different according to which benefit you claim; or
  • someone you claim extra money for goes into hospital.

It is your responsibility to notify the Department for Work and Pensions about either of the above points.
For further information and advice on how this may affect your benefit and/or pension ask for a copy of the leaflet GL12 Going into Hospital? at South Reception. Copies are also available in different languages, large print and Braille.

  • Ask the ward clerk for an Admission Notification Form.
  • Contact your local Department for Work and Pensions office.
  • Telephone the Benefit Enquiry Line on Freephone 0800 882 200.
  • Let the Department for Work and Pensions know when you are discharged otherwise your benefits will be reduced. Discharge Notification Forms are also available from the ward clerk.
Related documents and links to further information